[​Last Updated: December 2025]

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1. General Commitment: Haven Co. is dedicated to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We view accessibility as an ongoing effort and are actively working to bring our website into full compliance with recognized guidelines.

2. Conformance Status: The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
   Haven Co. is currently taking steps to align our website with WCAG 2.1 Level AA. While we strive for full compliance, our website is a dynamic environment, and we acknowledge that some content may not yet be fully adapted to the strictest accessibility standards.

3. Measures to Support Accessibility: Haven Co. takes the following measures to ensure accessibility:

   • Continuous Monitoring: We regularly review our website to identify and fix usability issues.

   • Vendor Accountability: We work with our e-commerce platform providers to ensure the underlying technology supports accessibility features.

   • Clear Headings & Structure: We utilize semantic HTML to aid screen reader navigation.

4. Disclaimers & Limitations: Despite our best efforts to ensure accessibility of the Haven Co. website, there may be some limitations. Please be aware that our efforts are ongoing. You may encounter issues with:

   • Legacy Content: Older product descriptions or images uploaded prior to our current accessibility initiative.

   • Third-Party Tools: Content provided by third parties (such as payment gateways, social media feeds, or map widgets) may not be fully accessible. Haven Co. does not control these elements and cannot guarantee their compliance.

5. The "Reasonable Accommodation" Lifeline: If you experience any difficulty in accessing any part of this website, or if you need assistance with any part of the wholesale ordering process, please contact us during normal business hours.
   We are happy to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you (e.g., telephone support).

6. Contact Us: If you wish to report an accessibility issue, have any questions, or need assistance, please contact Haven Co. Customer Support:
   Email: partners@havencowholesale.com
   Phone: (820)200-1118 (Mon-Fri, 9am - 5pm PST)
   Mailing Address: 15090 Kensington Park Dr, Ste 430 #1128, Tustin, CA 92782
   By contacting us, you agree that your feedback will be used to improve our services and that we may contact you regarding your request.